Account Settings:

HOW DO I UPDATE MY ACCOUNT INFORMATION?
Your account has different sections to help you easily access information.  Billing and address information can be updated in in the Customer Information section during checkout.

Payment & Billing:

WHEN IS MY CREDIT CARD CHARGED?
Payments are processed during the check-out process.

IS MY PAYMENT INFORMATION SAFE?
Your payment is secure. We use the Secure Sockets Layer protocol (SSL) and comply with the highest level of Payment Card Industry (PCI) standards.

WHAT PAYMENT OPTIONS ARE AVAILABLE?
We currently take credit card payments in the form of MasterCard, Visa, Discover, PayPal, AMEX, JCB, Diners Club, Apple Pay, and Google Pay. 

WHY HAS MY CARD BEEN DECLINED?
Please make sure your billing address is typed correctly, especially your zip code. The billing address must match the address to which the bank account is registered. If you continue to have problems with making payments, please create a ticket by clicking on the SUPPORT button on the web site.

Orders:

WHERE IS MY ORDER?
If you don't receive a shipping confirmation email at least 72 hours after you've placed an order, then please create a ticket by clicking on the SUPPORT button on the web site to follow up. We will investigate and respond back. Please note that orders placed during a sale or promotion may take longer to process. If you did receive a shipping confirmation email, you can view your tracking number to see the status of your package.

WHICH FiGPiNS ARE AVAILABLE FOR PURCHASE?
Go to figpin.com and click the ‘Exclusive Shop’ tab at the top menu. Note that not all product will be available for purchase on figpin.com. Only products in the ‘Exclusive Shop’ section are available for purchase. We will be adding more products soon!  

HOW DO I CANCEL MY ORDER?
All Sales are Final and cannot be cancelled once you place your order. We will review special cases, so please create a ticket by clicking on the SUPPORT button on the web site so we can review your case accordingly.

I JUST PLACED MY ORDER. CAN I ADD TO IT?
Unfortunately not. You will need to place a separate order for any additional items you wish to purchase.

MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
Please only click the "Complete Order" button once to avoid multiple authorizations. If you continue to receive an error message, even after reviewing your credit card information, billing and shipping addresses, please check and make sure you are using the latest version of your web browser. If the problem still persists, please create a ticket by clicking on the SUPPORT button on the web site.

Returns:

WHAT IS YOUR RETURN POLICY?
All Sales are Final. FiGPiN.com has a No Return or Exchange policy with the exception of special circumstances. 

HOW LONG DOES A RETURN TAKE TO PROCESS?
If your shipment qualifies for a return, instructions will be provided on a case-by-case basis. The time it takes to process a return, will be dependent upon the details of the issue being resolved.

Shipping:

WHAT SHIPPING SERVICES DO YOU OFFER?
We ship using United States Postal Service (USPS) First Class Mail. Estimated transit times are around 1-3 business days (Monday-Saturday) anywhere in the continental US.

DO YOU SHIP INTERNATIONALLY?
No. Currently, we only ship within the Continental United States of America. Please check back as we will work to open up FiGPiN.com sales internationally. Thank you for your understanding! 

HOW SOON WILL MY ORDER SHIP?
Orders will usually ship within 3-5 business days from our warehouse in Southern California. We ship orders Monday - Friday, during business hours only, and we do not operate on major holidays. Please note that orders placed during a sale or promotion may take longer to process. Thank you for your patience!

HOW DO I TRACK MY ORDER AFTER IT SHIPS?
You will receive a shipping confirmation email, along with tracking information once your order has been shipped from our warehouse.

 

Products:

DO YOU RESTOCK SOLD OUT ITEMS?
With Collectibles, being that they are limited, we will not be restocking them. 

WHAT IF MY PRODUCT IS DAMAGED OR MISSING?
We take extra care to package your box contents. However, if you feel products are damaged or missing, please submit a ticket and include pictures of reported damages. Submissions are reviewed on a case-by-case basis, and not all cases will qualify for a replacement.

WHY DO THINGS SELL OUT SO FAST?
Due to the limited nature of some of our products, we cannot guarantee stock availability. The best way to make sure you are in the know is to sign up for our newsletter.

WHERE ARE YOUR PRODUCTS MADE?
FiGPiNs are designed here in the USA, and manufactured in China.

HOW DO I FIND OUT ABOUT NEW PRODUCTS?
If you would like to receive information on new items we're coming out with, please join our Weekly Newsletter! You can sign up at the bottom of the www.figpin.com home page.

 

APP:

HOW DO I GET THE FiGPiN APP?
Download the FiGPiN App from the iOS and Google Play Stores and unlock your pin with the engraved serial number. 

IS IT FREE?
Yes! 

FOR ADDITIONAL QUESTIONS REGARDING THE APP, PLEASE CONTACT app@figpin.com.
 

General:

HOW DO I CONTACT CUSTOMER SERVICE?
FiGPiN Customer Support can be reached by creating a support ticket by clicking on the SUPPORT button on the web site.

DO I NEED AN ACCOUNT TO MAKE A PURCHASE?
You can purchase by creating an account or through guest checkout.